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info: You are now chatting with Kiran.
Please don’t close the chat window or browser tab since it will end our chat session.
Kiran: Hello! Welcome to Adobe support.
Brian Wilkins: case number: 0188279718
Kiran:Thank you for the information Brian.
Kiran:May I please have your email address registered with Adobe?
Brian Wilkins:bwilkins@garlandind.com
Kiran:Thank you again.
Kiran:Please allow me a moment to search for the information.
Kiran:Your actual case number is -0188279312.As I reviewed your case notes.
Kiran:Please allow me a moment to search for the information.
Kiran:Brian,the resolution of converting .dwg files into pdf format has been kept under research.
Brian Wilkins: And that means?
Kiran:I would need sometime to confirm the resolution and check the resolution with my resources
Kiran:Please allow me a moment to help you further in this case.
Kiran:Please stay connected.
Kiran:what is the version of auto CAD that you are using ?
Kiran:Are we still connected?
Brian Wilkins: AutoCad Lite 2008
Kiran:Thanks Brian
Kiran:Let me check its compatibility.
Kiran:What is the exact version of acrobat ,you are using?
Brian Wilkins: Adobe Acrobat XI Standard (Windows,Univeral English)
Kiran:What is the operating system on which you are working/
Brian Wilkins: Windows 7
Kiran:Thank you Brian.
Kiran:Thanks Brian.We appreciate your patience .
Kiran:Please be online.
Kiran:Brian,I am so sorry,but we support Acrobat XI standard DC on Forums.adobe.com only.
Kiran:Not on chat.
Kiran:Are we still connected?
Brian Wilkins: I received a call that went to my answering machine about an hour ago from Adobe about my case and left a message to call them at 800 833-6687. no response. So where does this leave me?
Kiran:I apologize for the inconvenience Brian.
Kiran:But we came to know now that you have an issue with Acrobat Standard Dc.
Kiran:Only on Adobe forums you will get full support for Auto CAD and Acrobat XI.
Brian Wilkins: But the forums are including other purchasers of this product with problems
Kiran:Can you elaborate Brian,What you see there?
Brian Wilkins: Nevermind, I'll just do it!
Brian Wilkins: Thanks anyway.
Brian Wilkins: Signing-off
info: Your chat transcript will be sent to bwilkins@garlandind.com at the end of your chat.
Kiran:Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day.<br>
Kiran: To contact Adobe again, go to <a href="http://www.adobe.com/support/contact" Target=_Blank>www.adobe.com/support/contact</a> for the available options. Please provide your customer number the next time you contact us. <br> Goodbye!
Kiran:Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day.<br>
Kiran:
Brian Wilkins: What is my customer #?
Kiran:Your case number is -0188279312.