We have a number of machines here that cannot use PDFMaker to convert Word files to PDF.
From Windows Explorer, we locate the Word file, right click on it and choose "Convert to Adobe PDF." An Adobe PDF Status window opens and we are prompted for where to "Save Adobe PDF File As." Leaving the default filename and location we click Save and the progress bar in the Adobe PDF Status window almost moves to the end but then we get this error:
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Acrobat PDFMaker
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An unexpected error occurred. PDFMaker was unable to produce the Adobe PDF.
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OK
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Alternatively, we open Adobe Acrobat Pro DC, click on File, Create, PDF from File... and choose the Word document. A status window shows in the bottom right corner saying "Starting the application which created the selected document. Please wait..." and then it's followed by the same error:
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Acrobat PDFMaker
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An unexpected error occurred. PDFMaker was unable to produce the Adobe PDF.
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OK
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We are using 2015 Release (Classic) Version 2015.006.30306 and Microsoft Office 365 Business version 1703 (Build 7967.2161 Click-to-Run)