Hello all -
First time poster using Acrobat XI Pro 11.0.13 on Windows 7.
I've recently begun a huge project related to a legal matter where I am being asked to process each PST file into a single pdf with attachments included. I've got a piece of software which handles this fairly well but invariably some of the attachments fail to convert so I handle them manually and insert them into the pdf where needed. Right now a 350mb PST generated an 8000+ page pdf and I know there will be larger files. I'd also volunteer I don't work with Acrobat much at all so don't assume I know anything.
Software being used to produce the single pdf is called Total Outlook Converter Pro. The PDF Producer is Softplicity.
- When manually inserting attachments the first insert takes at least 20 minutes while it is Consolidating Duplicate Fonts. Not a big thing. Just takes some time. Following inserts take less than 30 seconds. Nuisance but no real problem.
- When trying to Optimize the pdf for file size issues and using all standard settings, it fails at the very end of the process with an AppCrash during Subsetting Embedded Fonts. See below for crash details and Optimize settings. I have the same issue when trying to a Reduce Size pdf save.
- When trying to run Preflight to address embedded fonts, thinking this may help the Optimize process, it fails at the end of the process. See below for details.
- After inserting attachments and saving the pdf, the next time I open it, even though there is No Security, I cannot edit/modify the file. Document and Document Assembly are both now set to Not Allowed and I cannot change them. Assuming it is perhaps because of one of the inserted files is bringing along some security settings that mess up the rest of the document?
![PDF_Optimize_Settings.PNG]()
AppCrash Details from Optimize Crash
Faulting application name: Acrobat.exe, version: 11.0.13.17, time stamp: 0x5607185d
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0x1d1c
Faulting application start time: 0x01d10b518fc0c51e
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll
Report Id: 355db0ae-7747-11e5-926b-3417ebcae7b6
AppHang Details from Preflight Crash
The program Acrobat.exe version 11.0.13.17 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1fb8
Start Time: 01d10b544472755b
Termination Time: 5
Application Path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Report Id: b017c06d-7747-11e5-926b-3417ebcae7b6
Any thoughts or suggestions on handling this process would be genuinely appreciated.
jy