I have a group of users who generate PDFs in a variety of ways and they move pages around from one to another to create specific reports. I have a particular file, let's call it Report A - created on 7-13-16 with Acrobat X Pro. It is a combination of JD Edwards created PDF, with pages from a few different files added into it. As PDF NOT Portfolio. The day it was last modified - 7-13-16 - all pages were visible and printable, no problem.
As of today , 9-12-16 when I try to open Report A, my X Pro shows me 6 blanks pages zoomed in to 4811%. When I try to put it to 100% - it gets minuscule on the screen. When I try to save as a Word document, I get the error "Save As failed to process this document. No file was created." Sometimes trying to open it other users have been prompted with "This file is corrupt". But wait, there's more.
My users can convert Report A to Word using a 3rd part tool called Smart PDF Converter. That tool tells them there is a problem with the file, but it is still able to convert a readable set of the same 6 pages.
What is going on in the 60 days since this file was created? It's not the only one, I've been sent a list of them. Has anyone encountered this?
TIA,
-Monica